Using Engagement Analytics to Identify or Predict Fraud

October 25, 2018

Chad Richards - Axcess Financial

Chad Richards

Operations Manager

Ohmela Seegolam - Holiday Inn Club

Ohmela Seegolam

Assistant Dialer Manager


1:00 PM  -  1:50 PM
Opal Sun
Executive - Advanced

Hear two unique stories for how organizations are using engagement analytics to identify and predict fraud. Following flooding from Hurricane Harvey in Houston, Orange Lake leveraged Engagement Analytics to identify and take action on fraud. Axcess Financial has substantially curbed successful fraud attempts including identity spoofing and more serious crimes, through the development of a predictive score.


Session Category :  Executive Sessions