Decreasing the Customer Effort through Analytics

October 24, 2018

Emily Deragon

Senior Solutions Manager, Speech Analytics

Rosemary Bennett - Sitel

Rosemary Bennett

SVP, Strategic Accounts

11:15 AM  -  12:05 PM
Beach Salons
Advanced Engagement Analytics - Analyst

Learn how leading organizations SiriusXM and Sitel are leveraging engagement analytics to measure customer effort based on language indicators within conversations occurring between your agents and customers.

Session Category :  Analyst Advanced Sessions  Analyst Sessions