TCN – Expanding Functionality: Call Center Technology for 2019

October 25, 2018

Bryce Payne - TCN

Bryce Payne

VP Channel and Partners

1:00 PM  -  1:50 PM
Sea Watch
Demo Theater - Affectiva Product Demo

The needs and expectations of the consumer are changing rapidly, and companies need to adapt to a generation that expects empowerment, personalization, proactivity, and 24-hour accessibility. Chatbots and other AI-oriented platforms are becoming more intelligent, which opens the possibilities of computer-to-computer communication. Technology offers companies the opportunity to predict and proactively meet the consumer’s needs. Join us in showcasing the latest in TCN’s cloud call center platform offering blended omni-channel communications.

Learn about unique upcoming services that are shaping 2019:

  • Chat Bots
  • AI and Machine Learning
  • Google Duplex
  • Sentiment Call Handling
  • Automated Self Cure Options
  • Much more…

TCN can help shape your 2019 goals, while increasing your success rate within your organization.

Session Category :  Demo Theater