AI and Enterprise Customer Service

October 25, 2018

Ken Arakelian - Nuance

Ken Arakelian

Director, Product Management

10:00 AM  -  10:50 AM
Opal Sun
Interaction Analytics Fundamentals - Executive

Amazon has reached a market cap of 1 trillion dollars and its stock price is up 120,000% since its IPO. Amazon CEO, Jeff Bezos, has said “your margin is my opportunity”. Will your industry and business be disrupted next? There is increasing pressure to digitally transform and plenty of fear, uncertainty and doubt around how Artificial Intelligence is helping to power disruptive new businesses. This talk will cut through the hype and distill what digital transformation and AI mean to Enterprise Customer Service.

Session Category :  Executive Sessions