Building a Customer Simulator Bot for Agent Onboarding

October 25, 2018

Pulkit Jain - Encore Capital

Pulkit Jain

Deputy Manager Bus. Info

1:00 PM  -  1:50 PM
Beach Salons
Advanced Engagement Analytics - Analyst

In this advanced session, two year API Award winning organization, Encore will present how they have leveraged the CallMiner API to build a bot to simulate customer engagement to facilitate effective agent onboarding.

Session Category :  Analyst Advanced Sessions  Analyst Sessions