Authority Software: Leveraging Analytics in Your Workforce Optimization Strategy

October 25, 2018

Lou Mandic - Authority Software

Lou Mandic

President & CEO


2:00 PM  -  2:50 PM
Sea Watch
Demo Theater - Getting Greatest Value from out-of-the-box content

Learn how CallMiner and Authority combine the power of speech analytics and operational dynamics to create a continuous improvement loop inside your contact center.


Session Category :  Demo Theater