Reducing Silence: People, Process and Technology

October 24, 2018

Jim Suazo - Globus Travel

Jim Suazo

Quality Analyst

William Powell - Bluestem Brands

William Powell

Collections Dialer Manager


3:30 PM  -  4:20 PM
Sand Salons
Interaction Fundamentals - Analyst

Hear how Globus Travel and Bluestem Brands have identified and reduced silence, improving call handling efficiency by identifying causes either being people, process, or technology issues.


Session Category :  Analyst Fundamental Sessions  Analyst Sessions