Developing a Patient or Customer Experience Score

October 25, 2018

David Garza - Kelsey-Seybold

David Garza

Contact Center Business Analyst

Russ Riley

Program Management GCCO

Sabine Harrison - Kelsey-Seybold

Sabine Harrison

Contact Center Director

Stephen Gissendanner - Kelsey-Seybold

Stephen Gissendanner

Contact Center Support Manager

11:00 AM  -  11:50 AM
Sand Salons
Interaction Fundamentals - Analyst

Learn how tech giant Dell and healthcare provider Kelsey-Seybold Clinic are leveraging engagement analytics to measure customer/patient experience. Both teams will share how they have leveraged scores and Scorecards to support their CX objectives.

Session Category :  Analyst Fundamental Sessions  Analyst Sessions