Using Analytics to Support Manual QA Workflows

October 25, 2018

Ashley Holley-Grayson - American First Finance

Ashley Holley-Grayson

Quality Assurance Manager

Pete Hamlin - Avadyne Health

Pete Hamlin

Sr. Director of Product Management

10:00 AM  -  10:50 AM
Sand Salons
Interaction Fundamentals - Analyst

While speech analytics is typically used for automated scoring, for certain performance evaluations, manual QA is still required. Attend this session to learn how Avadyne and American First Finance have improved their manual QA process with analytics.

Session Category :  Analyst Fundamental Sessions  Analyst Sessions