Best Practices leveraging SA to build your “Center of Excellence”

October 24, 2018

Sabine Harrison - Kelsey-Seybold

Sabine Harrison

Contact Center Director

Sathish Vijayakumar - Sitel

Satish Vijayakumar

VP of Operations, Philippines

Soraya Radwan - SiriusXM

Soraya Radwan

Director, Sales Operations Performance Enhancement


2:15 PM  -  3:05 PM
Opal Sun
Interaction Analytics Fundamentals - ExecutiveRound Table

In this round-table discussion the analytics team members from Kelsey-Seybold Clinic, SiriusXM and Business Process Outsourcer Sitel, will share how they have constructed their speech analytics program to support the overarching philosophical approach to “Centers of Excellence” to servicing other units/teams within their organizations.


Session Category :  Executive Sessions  Relational Learning - Round Table