Flight Path to Automating Agent Performance

October 24, 2018

Christine Fox - Praxidia, a Teleperformance Company

Christine Fox

Senior Group Manager of Interaction Analytics

Nick Wilson - Praxidia, a Teleperformance Company

Nick Wilson

Program Manager of Interaction Analytics

11:15 AM  -  12:05 PM
Opal Sun
Executive - Advanced

Working with their customer experience partner Praxidia, a Teleperformance Company, learn how one airline has improved performance by moving from manual QA to Automated Agent Performance.

Session Category :  Analyst Advanced Sessions  Executive Sessions