Keynote: Every Call is a Trial – Learn How to Win

October 25, 2018


9:00 AM  -  9:45 AM
Opal Ball Room
Advanced Engagement Analytics - Analyst

Every time your team handles a call, a customer can be won or lost. Heather Hansen has 20 years of experience in the courtroom, trying complex medical malpractice cases to juries. She’ll share the tools she uses to win in the courtroom and how you can use them to win over customers using the evidence provided by CallMiner to establish better teams and customer experience. Attend this keynote presentation and leave with the tools to Win With Words™.


Session Category :  Analyst Sessions  Executive Sessions  General Audience  Program Owner Sessions