Keynote: How Top CX Leaders Drive Results through Trust

October 24, 2018


10:00 AM  -  11:00 AM
Opal Ball Room
Advanced Engagement Analytics - Analyst

David will present the case for trust and share why a lack of trust is your biggest expense. David will share insights and research from his industry-leading annual study to show leading trends and indicators of how trust is being built today – and how speech analytics gives your organization an incredible opportunity to identify, measure, and improve the trust of the customer.


Session Category :  Analyst Sessions  Executive Sessions  General Audience  Program Owner Sessions