Rolling Out Automated Scoring & Direct Agent Feedback with Analytics

October 24, 2018

Carlos Ayala - Real Time Resolutions

Carlos Ayala

Speech Analytics Manager

Marvie Wright - Dialog Direct

Marvie Wright

Director of Leadership and Sales Training

11:15 AM  -  12:05 PM
Sea Side/Sea Shore
Program Owner

Hear how Dialog Direct and Realtime Resolutions are making the jump to automated scoring and the delivery of feedback direclty to the contact center floor via Coach or myEureka. Discuss how to prepare the organization, the impacts they have experienced with this move towards automation, and migrating regular reporting to the performance portal.

Session Category :  Program Owner Sessions