Uncovering and Eliminating Operational Deficiencies

October 24, 2018

Consuella Tynes - CBN

Consuella Tynes

Customer Experience Manager

Renee Hodgin - Dell

Renée Hodgin

Voice Analytics Business Scientist

Shevelle Mitchell - CBN

Shevelle Mitchell

Interaction Analyst

2:15 PM  -  3:05 PM
Sand Salons
Interaction Fundamentals - Analyst

Attend this session to learn how two organizations, The Christian Broadcasting Network and Dell, have leveraged their speech analytics program to uncover root cause for operational impingements in their contact center, and corrective action take to better serve their customers.

Session Category :  Analyst Fundamental Sessions  Analyst Sessions