Sitel – The Power of the Platform: Integrating Innovation into Your Operational CX Strategy

October 25, 2018

Geraud Mazel - Sitel

Géraud Mazel

Vice President of Innovation


11:00 AM  -  11:50 AM
Sea Watch
Demo Theater - My Eureka

Digital technology and automation powered by AI is increasingly impacting your day-to-day lives; however, should it be the focus of your strategy? Success in your future business strategy is not solely found in tools and technology, but rather in the integration of innovations into your operational cadence.

Explore how Sitel Group, as a platform provider of end-to-end CX solutions, is helping organizations to harness the power of disruptive technology and innovation by cracking the code of operational deployment. Building upon a proven foundation of customer care capabilities and service delivery, Geraud Mazel, VP – Innovation at Sitel Group, will share best practices of bringing together the right team and tools to drive value and results to your organization.


Session Category :  Demo Theater