Identifying & Reducing Compliance Risk

October 25, 2018

Evan Wiley - MTM

Evan Wiley

Manager, Quality and Compliance

Heather Arlt - MTM

Heather Arlt

Team Lead, Quality Evaluations

2:00 PM  -  2:50 PM
Sand Salons
Interaction Analytics Fundamentals - Analyst

In this session learn how speech analytics specialists MainTrax have helped their client Health Initiatives reduce compliance risk, complaints, and risk of fines and litigation. Co-presenter Medical Transport Management will share how they have reduced their exposure to HIPAA violations in their contact center through the use of speech analytics

Session Category :  Analyst Fundamental Sessions  Analyst Sessions