Pathfinder – Using Data and AI to Improve Conversation Solution Design and Development

October 24, 2018

Ken Arakelian - Nuance

Ken Arakelian

Director, Product Management


2:15 PM  -  3:05 PM
Sea Watch
Demo Theater - DNC Product Demo

Ken Arakelian of Nuance’s Cognitive Innovations Group will demonstrate the next generation in Enterprise Contact Center automation powered by Nuance’s breakthrough conversation analysis tool. This demonstration will show how the old paradigm of using tribal knowledge and anecdotes to create automated conversations is being disrupted by data driven tools.


Session Category :  Demo Theater