Migrating from Manual to Automated Scorecards

October 24, 2018

Bryan Trice - Benevis

Bryan Trice

Data Analyst

Charles Felsberg - AMCOL Systems

Charles Felsberg

Speech Analyst

Kevin Doyle - SiriusXM

Kevin Doyle

Speech Analyst

1:15 PM  -  2:05 PM
Sand Salons
Interaction Analytics Fundamentals - Executive

This session is a staple for those who are fairly new to speech analytics. Analysts will discuss how they have migrated from manual agent scores to automated scoring. This will include best practices and lessons learned.

Session Category :  Analyst Fundamental Sessions  Analyst Sessions