Using Engagement Analytics for Customer Experience Management

October 24, 2018

Adam McCord - Bluegreen Vacations

Adam McCord

Manager of Reporting and Business Analytics

Elena Hutchison - Medallia

Elena Hutchison

Solution Principal

1:15 PM  -  2:05 PM
Opal Sun
Interaction Analytics Fundamentals - Executive

Attend this session to hear how Bluegreen Vacations are using Engagement Analytics to measure and improve the customer experience, and how they are combining insight found through different feedback platforms. Industry leading Customer Experience Management platform provider Medallia will co-present best practices in CX management.

Session Category :  Executive Sessions