Accurate Dispositioning for Revenue Optimization

October 25, 2018

Carlos Ayala - Real Time Resolutions

Carlos Ayala

Speech Analytics Manager

Charlie Kautman - Direct Energy

Charlie Kautman

Data Insight Analyst

2:00 PM  -  2:50 PM
Beach Salons

In this session Real-time Results and Direct Energy will demonstrate how they are uncovering disposition misuse and their approach to insert automation into operational workflows to maximize outcomes.

Session Category :  Analyst Advanced Sessions  Analyst Sessions