Measuring and Improving FCR – Hackathon Results

October 25, 2018

Conrad Liburd - U.S. Gas & Electric

Conrad Liburd

Content Team Lead

Richard Britt

Richard Britt

VP of Artificial Intelligence


10:00 AM  -  10:50 AM
Beach Salons
Advanced Engagement Analytics - Analyst

CallMiner will review results and best practices from the CM “Hackathon” to identify drivers leading to First Call Resolution through the use of engagement analytics and other tips for analyzing the customer journey.


Session Category :  Analyst Advanced Sessions  Analyst Sessions