Adam McCord

Adam McCord - Bluegreen Vacations
Manager of Reporting and Business Analytics
Manager of Reporting and Business Analytics


Adam is the Manager of Reporting and Business Analytics for Bluegreen vacations managing CallMiner Contact Analytics platform since its implementation in 2010. Adam also manages Bluegreen’s Medallia Surveys and Managed Acuity Agent Performance software. He has 15 years of contact center experience, 12 years in quality assurance and business analyst roles, is a certified Medallia CEM and a certified CallMiner Business Intelligence Analyst.

Using Engagement Analytics for Customer Experience Management
October 24, 2018
Opal Sun
1:15 PM  -  2:05 PM