Ashley Holley-Grayson

Ashley Holley-Grayson - American First Finance
Quality Assurance Manager
Quality Assurance Manager

Ashley is the Quality Assurance Manager at American First Finance. Ashley has been working with the CallMiner tool since 2012. Prior to working with American First Finance Ashley worked with ETAN Industries as a Quality Assurance Supervisor. During that time she worked with Legal to put risk management techniques in place utilizing CallMiner Eureka. In her current role she services operations and compliance to ensure that the highest quality is delivered through the coordination of combined efforts for improving the efficiency, increasing the profitability and lowering the risk of all of American First Finances business units.

Using Analytics to Support Manual QA Workflows
October 25, 2018
Sand Salons
10:00 AM  -  10:50 AM