Carlos Ayala

Carlos Ayala - Real Time Resolutions
Speech Analytics Manager
Speech Analytics Manager


Carlos Ayala serves as Real Time Resolutions, Inc.’s speech analytics program manager, analyst, and administrator. Over the past two years, Carlos has been responsible for the design and implementation of CallMiner reports, metrics, and processes aimed at maximizing operational efficiency and compliance across diverse product types and regulatory environments. He is thrilled return as a presenter for his second LISTEN conference.

Rolling Out Automated Scoring & Direct Agent Feedback with Analytics
October 24, 2018
Sea Side/Sea Shore
11:15 AM  -  12:05 PM
Accurate Dispositioning for Revenue Optimization
October 25, 2018
Beach Salons
2:00 PM  -  2:50 PM