Chad Richards is an Operations Manager at Axcess Financial, Inc. He has been with Axcess Financial for eight years and has held several positions in Risk Management including, Risk Analyst, Investigator and Investigations Manager. In 2017, he assumed the responsibility of the Quality Assurance department and the speech analytics program. His focus is Operational and Compliance Risk, Fraud Mitigation, as well as enhancing the Customer Experience.
Chad is a Certified Forensic Interviewer and is currently pursuing the Certified Fraud Examiner certification.