Chad Schott is the VP of Learning & Quality for ANGI Homeservices (parent company of HomeAdvisor and Angie’s List). He oversees training and development for the customer care organization, and quality assurance across both customer care and sales. He initially focused on speech analytics in 2016 as a path to deliver more timely and objective feedback for coaching to sales and care leaders. Evolving plans and use cases are risk mitigation, compliance, best practice generation and a culture of accountability. HomeAdvisor has been a customer of CallMiner since early 2017.