Charles Felsberg

Charles Felsberg - AMCOL Systems
Speech Analyst
Speech Analyst

Charles is currently a Speech Analyst at SiriusXM. He was previously was responsible for speech analytics as the Auditing Manager at AMCOL Systems, Inc. Charles where he was involved in the implementation and roll-out of CallMiner Eureka, myEureka and real-time analytics with EurekaLive. Charles is a certified CallMiner Business Intelligence Analyst, and a LISTEN 2014 and LISTEN 2015 award recipient. He has presented multiple times at previous LISTEN conferences.

Migrating from Manual to Automated Scorecards
October 24, 2018
Sand Salons
1:15 PM  -  2:05 PM