Christine Gonzalez

Christine Gonzalez - HomeServe
CallMiner Analyst
CallMiner Analyst

Christine Gonzalez is a CallMiner Analyst at HomeServe USA. She has been utilizing the tool since late 2015. She is responsible for providing operational efficiency measures to enhance the overall customer experience and customer journey, improve agents’ sales performance, reduce call lengths, and identify opportunities for maintaining HomeServe’s excellence and success. She is a LISTEN 2016 Award Winner and has helped HomeServe obtain 3 silver Stevie Awards for her integration and utilization of CallMiner.

Keeping Your Speech Analytics Program on Track
October 25, 2018
Sea Side/Sea Shore
1:00 PM  -  1:50 PM