Conrad Liburd

Conrad Liburd - U.S. Gas & Electric
Content Team Lead
Content Team Lead


Conrad leads CallMiner’s content team delivering solution packs and new content to Eureka Xchange. He is an active contributor to the Engagement Optimization user group, as he strongly believes there is strength in numbers. He has worked with CallMiner Eureka and MyEureka since 2015, from ground up implementation to CallMiner API integration. He is the creator of the CallMiner Chrome extensions and possesses a strong technology background, specializing in business process optimization through the use of web application extensions and various technology suites and frameworks.

Measuring and Improving FCR – Hackathon Results
October 25, 2018
Beach Salons
10:00 AM  -  10:50 AM