Consuella Tynes

Consuella Tynes - CBN
Customer Experience Manager
Customer Experience Manager


Consuella Tynes is the Customer Experience Manager for the Christian Broadcasting Network (CBN). Currently, she manages the Contact Centers Speech Analytics, Quality, and Customer Insights programs. She also works closely with the Contact Center’s Customer Service, Social Media teams, and Service Design teams. Consuella’s passion is providing excellent experiences for the CBN audience across all channels.

Uncovering and Eliminating Operational Deficiencies
October 24, 2018
Sand Salons
2:15 PM  -  3:05 PM