Heather Arlt

Heather Arlt - MTM
Team Lead, Quality Evaluations
MTM
Team Lead, Quality Evaluations


As Team Lead of Quality and Compliance Heather provides oversight to the day to day operations of our Evaluation team and CallMiner program. She ensures timely communication with stakeholders, providing evaluation trending and identified opportunities to operational leadership and departments across MTM. Heather prepares and submits required monthly and quarterly agent performance reporting relating to protocol and procedure adherence to clients and key stakeholders. Heather utilizes CallMiner for client reporting, risky call assessment to support and take proactive steps to ensure client and member satisfaction.

Identifying & Reducing Compliance Risk
October 25, 2018
Sand Salons
2:00 PM  -  2:50 PM