Mark Behrens

Mark Behrens - Deloitte
Specialist Master
Specialist Master


Mark is a Specialist Master in Deloitte Consulting’s Commercial Excellence and Experience service offering.

Deloitte Consulting’s Commercial Excellence and Experience offering drives transformation by designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life.

Mark has broad and deep experience in contact center and enterprise communication business strategies, processes, and supporting technologies. With over 25 years of consulting experience and over 10 years experience with CallMiner, he specializes in leveraging customer interaction and relationship management technologies to improve customer and employee experience across sales, service, and support processes, creating effective solutions and enabling business transformation.
 

Planning, Measuring, and Achieving ROI with Engagement Analytics
October 24, 2018
Opal Sun
3:30 PM  -  4:20 PM