Nick Wilson

Nick Wilson - Praxidia, a Teleperformance Company
Program Manager of Interaction Analytics
Program Manager of Interaction Analytics


Nick Wilson is the Program Manager of Interaction Analytics with Praxidia. Nick and the team at Praxidia have been employing CallMiner Eureka to play an integral role in their automation of QA and the development of an omnichannel analytics and reporting solution. After seven years in contact center operations, he has worked on and managed dozens of speech and interaction analytics projects over the past six years.
 

Flight Path to Automating Agent Performance
October 24, 2018
Opal Sun
11:15 AM  -  12:05 PM