Pete Hamlin

Pete Hamlin - Avadyne Health
Sr. Director of Product Management
Sr. Director of Product Management

Pete is the Senior Director of Product Management for  Avadyne Health and Program Manager for Speech Analytics. Pete has been working with the CallMiner tool since late 2017. He has lead the Speech Analytics team to implement multiple scores and analytics, addressing key areas of patient satisfaction and Agent QA.  He is currently working on programs focusing call coaching and performance review integrating in house training guidelines and custom categories.

Using Analytics to Support Manual QA Workflows
October 25, 2018
Sand Salons
10:00 AM  -  10:50 AM