Stephen Gissendanner is a Contact Center Support Manager whose chief responsibilities cover all things technical, project management and implementation. Before starting a career with Kelsey-Seybold, Stephen served proudly as a United States Marine and has worked more than 20 years as a Customer Service Manager in vast variety of Contact Center environments ranging from pharmaceuticals to hospitality and gaming. After a successful career in assisting customers and helping staff and companies reach their highest potentials, Stephen’s primary focus with Kelsey-Seybold is to help move the Contact Center forward through research, development and integration of new and system and techniques from a technical perspective. As an avid “gamer”, Stephen enjoys all things Xbox and PlayStation (all challenges welcomed) and as a native of Pittsburgh Pennsylvania, bleeds Steelers “Black and Gold”. Stephen inherently understands that his patients are the single most valuable asset his organization can have, and is driven by the unrelenting pursuit of patient driven focus, ideals and positive experiences.