Steve is responsible for Speech & Text Analytics at Praxidia, a Teleperformance Company. He has 25+ years of experience, leadership and expertise in business process reengineering and optimization as a technical business consultant providing professional services to executive management in major industries verticals. He has architectural and design leadership expertise for multi-vendor integrated solutions, providing innovative designs for optimizing operational performance, improving the customer experience producing measurable business outcomes.
In recent years his work explores the digital evolution in relation to business process optimization of multi-channel customer interactions within the scope of contact center operations. Steve is directing the use of advanced analytics technology for speech, text and data analytics to understand interactions, behaviors, digital process flows and the effect analytical data has on reshaping business strategies.