Tony Diaz is the Trainer Specialist at Professional Finance Company (PFC). PFC is an accounts receivable management company based out of Greeley, Colorado and serves over 34 states in the US with A/R services. Tony has been with PFC for 8 years and working with CallMiner for the past 3 years. PFC has been using CallMiner in a variety of ways, starting with compliance, specific searches for training opportunities and reports. Currently moving into collector negotiation score cards to capture collector procedures/protocols/talk-offs. CallMiner has been beneficial aiding us in being compliant and continued education of our personnel.