In this Round-table session, organizations will present their best practices in developing and initially launching their engagement analytics program, sharing their project launch process, organization alignment and other key considerations.
In this round-table discussion the analytics team members from Kelsey-Seybold Clinic, SiriusXM and Business Process Outsourcer Sitel, will share how they have constructed their speech analytics program to support the overarching philosophical approach to “Centers of Excellence” to servicing other units/teams within their organizations.
Your team has successfully identified several opportunities and issues with engagement analytics. How do drive your organization to take action, and manage change. Attend this round-table session to hear from and discuss with others on best approaches.
Compliance experts Mark Hinely of Kirkpatrice Price will lead a conversation, identifying the implications of GDPR and how similar regulations may be imposed in other regions. Participants in the discussion will share how they are leveraging Engagement Analytics to help maintain GDPR and similar compliance.
Attend this round-table session to hear how other organizations have kept their speech analytics programs on track, and taken steps to course correct the program when necessary.
In this session CallMiner Gamification partner nGUVU will overview and facilitate a round table on how agent performance, engagement and retention can be improved through the use of gamification strategies.
Finding the right skills and setting the right structure are key to succes for your Engagement Analytics program. In this round-table session lead by Orange Lake Resorts and Ember Group, discuss with the group approaches taken to interview, train, and evaluate analyst for your speech program. Also discuss how to set expectations for your prospective analysts.