Welcome to LISTEN 2018

, the industry leading event for customer engagement analytics professionals, brings together top organizations acquiring intelligence from customer interactions.

Attend this event to hear from analysts, thought leaders, and product experts and share best practices with one another. Listen to stories from CallMiner Eureka users and industry gurus in over 40 sessions split into separate tracks for executives, business program owners and analysts.


See Highlights from LISTEN 2017


Testimonials from Last Year’s Attendees

Compliance Analyst – Reliant Capital Solutions
A profound collaboration of brilliant business minds coming together as a hive mind to achieve the mutual goal of exceptional customer experience, agent efficiency, and company growth.

Senior Manager – Southern California Edison
“The conference was great and the escape room was an awesome experience. Venue was my top 10 of my career. We walked away with some great insights to help guide our implementation.”

Quality Analytics Manager, Club Services – Bluegreen Vacations
“Insight, knowledge, motivation, networking, and maybe a little bit of fun made LISTEN 2017 another great experience.”

Speech Analytics Analyst – Axcess Financial
“Normally, when you take a survey and select all 10’s or Exceeds Expectations, it is assumed that you don’t care to provide real feedback. In this case, I cannot rate this conference high enough. I began counting down for LISTEN 2017 before closing remarks were finished in 2016. The same was true this year. Nothing beats this conference! ”

CEO & Founder – FidoTrack
“Invaluable experience as it relates to enhancing existing relationships, developing leads and access to a plethora of industry insight.”

Download the LISTEN 2018 brochure and share with your colleagues.